Privacy Policy

Catena Estate (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.catenaestate.com.au (the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

1. Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal Data: While using our Site, we may ask you to provide us with certain personally identifiable information, including but not limited to your name, email address, phone number, and postal address.
  • Usage Data: We may collect information automatically about your interactions with our Site, including your IP address, browser type, operating system, the pages you visit, and the date and time of your visit.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect and store information about your preferences and browsing activities.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our Site;
  • Improve, personalise, and expand our Site;
  • Understand and analyse how you use our Site;
  • Develop new products, services, features, and functionalities;
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Site, and for marketing and promotional purposes;
  • Process your transactions and manage your orders;
  • Send you emails and newsletters (if you have opted to receive them);
  • Monitor and analyse usage and trends to improve your experience on the Site;
  • Protect against fraudulent activities and enhance the security of our Site;
  • Comply with legal obligations and resolve disputes.

3. Sharing Your Information

We may share your information with third parties in the following situations:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Protect Our Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities.

4. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccuracies in your personal information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out: You have the right to opt-out of receiving marketing communications from us. You can do this by following the unsubscribe instructions in any email we send you.
  • Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. International Data Transfers

If you are accessing our Site from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia or other countries where our servers are located. By using our Site, you consent to the transfer of your information to countries outside your country of residence, including Australia, which may have data protection rules that are different from those of your country.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page, and the “Effective Date” at the top of this policy will be updated accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us.